Shipping policy
Last updated: April 2026
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard Shipping – Estimated delivery 4–10 business days
- Express Shipping – Estimated delivery 2–4 business days
Shipping costs are calculated at checkout based on your location and order weight.
Free Shipping We offer free standard shipping on orders over $1. This applies to Australian orders only.
International Shipping We currently do not ship internationally. If we do ship to your country, delivery times and costs will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking Once your order has been dispatched, you will receive an email with a tracking number. You can use this to track your order via Australia Post.
Delays We are not responsible for delays caused by customs, weather events, or circumstances beyond our control. If your order hasn't arrived within the estimated timeframe, please contact us at [your email address].
Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@furryheartpaws.com.au and we will work to resolve the issue promptly.
Contact Us For any shipping enquiries, please reach out to us at: 📧 support@furryheartpaws.com.au 🌐 furryheartpaws.com.au